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LA SPA Helvetia & Bristol
Nel nostro iconico ritrovo di benessere nel cuore di Firenze il tempo sembra rallentare e tutto invita a ritrovare se stessi.
Ospiti da ogni parte del mondo ci hanno scelto per una pausa di bellezza, relax e armonia. In questa pagina abbiamo voluto raccogliere le parole di chi ha vissuto questa esperienza.
Accanto a loro, una selezione di articoli e menzioni delle più prestigiose testate raccontano l’eccellenza, la cura dei dettagli e della magia di questo luogo.
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Posted on Madelyn StandishTrustindex verifies that the original source of the review is Google. Very relaxing, great experience!
Owner's reply
Dear Mrs. Standish, Thank you so much! We sincerely hope to welcome you again and as soon as possible! Claudia Cavalli, Front Desk ManagerPosted on Marra ClayTrustindex verifies that the original source of the review is Google. The spa itself was quite nice. The locker room felt rather small (they didn’t have enough lockers for all of the guests at the time). Unfortunately I didn’t use the entire spa amenities because there was a really loud group of guests nearly screaming, which was taking away from the restful experience. The staff were all nice, but I wish they had stepped in. I would go again, but maybe at a less busy time.
Owner's reply
Dear Mrs. Clay, Thank you for sharing your experience and for appreciating the beauty of our SPA and the courtesy of our staff. We are truly sorry that your moment of relaxation was disturbed by the presence of a particularly noisy group. We understand how important it is for our guests to find a quiet and rejuvenating environment. For this reason, as you may have noticed, we have placed signs throughout the wellness area encouraging silence and respect for others. These are displayed at the entrances as well as in various zones of the SPA, alongside guidelines regarding the use of towels and slippers. Additionally, the SPA regulations – available in both the changing rooms and the waiting area – clearly state that in cases of excessive noise, our staff may intervene and, if necessary, ask guests to leave the premises. Our team is very attentive to such situations and generally acts promptly. We apologize if, in this instance, despite our efforts, the disturbance was not prevented. Unfortunately, some situations can occasionally get out of hand. As for the issue of overcrowding, we do our best to manage it through a booking system. However, there are times when, in trying to accommodate departing hotel guests who wish to enjoy one last moment of relaxation, unexpected overlaps may occur. Fortunately, these instances are limited, and on most days, our SPA offers a peaceful and exclusive experience. Regarding the lockers, please note that a dedicated wardrobe is available next to the reception for storing bags or bulkier items, which can be useful if the individual lockers are not large enough to hold all your belongings. We would be truly delighted to welcome you again. For your next visit, we kindly invite you to speak with our receptionist, who will be happy to advise you on the quietest times to ensure you enjoy a completely relaxing experience. See you soon! Best regards Claudia Cavalli, Front Desk Manager.Posted on BeatriceTrustindex verifies that the original source of the review is Google. Location splendida la migliore spa in città curata in ogni dettaglio. Personale qualificato e sempre sorridente. Una meravigliosa coccola per una giornata di relax
Owner's reply
Gentile Sig.ra Beatrice , Grazie per le sue bellissime parole, ci fa immensamente piacere leggere recensioni come la sua. Siamo lieti che la sua esperienza sia stata così positiva e che abbia apprezzato l'ambiente e il nostro staff. Speriamo di poterla accogliere nuovamente e al più presto presso la nostra Spa! Claudia Cavalli, Front Desk ManagerPosted on Debora LandiTrustindex verifies that the original source of the review is Google. Posted on Carmela IziegbeTrustindex verifies that the original source of the review is Google. Posted on Catherine TadgerTrustindex verifies that the original source of the review is Google. Very Nice Spa. We tried the 2 hours spa tour, and we were quite satisfied. Such a lovely ambiance. I didn’t try any massage, not reviewing any treatment there, only hammam / sauna / pool circuit
Owner's reply
Dear Mrs. Tadger, Thank you so much! We are very glad that you have appreciated our services! We suggest you for the next time to have a Massage for a complete relaxation experience. Looking forward to welcoming you again to our Spa! Kind Regards. ClaudiaPosted on serena fossatiTrustindex verifies that the original source of the review is Google. Posted on Mawj Al-DarrajiTrustindex verifies that the original source of the review is Google. Posted on Riccardo BovoliTrustindex verifies that the original source of the review is Google. Ottimo massaggio, disponibilità e gentilezza. Esperienza molto rilassante e positiva.
Owner's reply
Buongiorno Sig. Bovoli, La ringraziamo molto per la sua bellissima recensione!! Siamo molto contenti che abbia apprezzato il Massaggio e la nostra professionalità, è un vero piacere per noi quando riusciamo a far vivere una bella esperienza di relax ai nostri ospiti. La aspettiamo nuovamente e al più presto alla nostra Spa. Grazie mille e buona giornata! Claudia Cavalli Spa CoordinatorPosted on Alessandra JengoTrustindex verifies that the original source of the review is Google. È stato un pomeriggio meraviglioso e rilassante; personale gentile e competente
Owner's reply
Hello Mrs. Jengo, Thank you so much for your wonderful review! It is really a pleasure for us to satisfy our guests, in the best way we can do it. We sincerely hope to welcome you again and as soon as possible to our Spa! Thank you so much! Claudia

"Firenze - Giochi d'acqua e fiori"

"Luxury Retreat di Benessere nel cuore di Firenze"

"Un luogo in cui il tempo sembra fermarsi e dove ci si può abbandonare completamente a un’atmosfera suggestiva e avvolgente "

"Un’esperienza da effetto wow per l’aspetto scenografico che accoglie tra ambienti particolarmente ampi, rilassanti e luminosi, dalle superfici in travertino"

"540 metri quadrati di benessere che hanno riportato alla luce i resi delle Terme Capitoline della Firenze Romana"

"Terme romane: oggi come allora all’insegna del benessere"
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